PRIVACY POLICY

Last updated: 23 August 2026

Scent & Home Creations respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit scenthomecreations.co.uk, place an order or contact us.

INFORMATION WE COLLECT

When you use our website or place an order, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Information you provide when contacting us
• Technical information such as your IP address, browser, device information and how you interact with our website

Payment information is processed securely by the payment providers available through our Shopify checkout. We do not directly store your full card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders
• Take and process payments
• Arrange delivery of your purchases
• Send order confirmations and updates
• Respond to questions and provide customer service
• Manage returns, refunds or delivery problems
• Prevent or detect fraud and protect our website
• Maintain business and financial records
• Improve our website, products and customer experience
• Send marketing communications where you have consented to receive them

OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we must have a lawful reason for processing your personal information.

We generally process information because:

Contract – it is necessary to process your order and provide the products or services you have purchased.

Legal obligation – we may need to retain certain information to comply with tax, accounting and other legal requirements.

Legitimate interests – where necessary to operate, protect and improve our business, prevent fraud and provide customer service, provided those interests do not override your rights.

Consent – where required, such as for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

SHARING YOUR INFORMATION

We only share personal information where necessary to operate our business, fulfil orders or comply with legal requirements.

This may include:

• Shopify, which provides and hosts our online store
• Payment providers used through our checkout
• Royal Mail or other delivery providers used to deliver orders
• Apps and service providers used to operate our website, customer communications, reviews and loyalty services
• Professional advisers, regulators or authorities where required by law

These providers only receive information necessary for the services they provide.

We do not sell your personal information.

COOKIES

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support marketing.

Some cookies are necessary for the website to function. Where consent is legally required for non-essential cookies, customers will be given the opportunity to manage their preferences.

You can also control cookies through your browser settings.

MARKETING

If you choose to receive marketing from us, we may use your contact details to send information about products, offers, launches and other Scent & Home Creations news.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting legal, tax and accounting requirements.

When information is no longer required, it will be deleted or securely disposed of where appropriate.

INTERNATIONAL DATA TRANSFERS

Some companies that provide services to our website may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards required by applicable data protection law will be used by the relevant service provider.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, depending on the circumstances, you may have rights including the right to:

• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information in certain circumstances
• Object to certain uses of your personal information
• Request transfer of certain information where applicable
• Withdraw consent where we rely on consent

To exercise your rights, please contact us using the details below.

SECURITY

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Our online store is hosted by Shopify and payments are processed through the payment services available at checkout.

CHILDREN

Our website and products are intended for general retail customers and we do not knowingly collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements. The latest version will be published on our website with the updated date.

CONTACT US

If you have any questions about this Privacy Policy, how we use your information or wish to exercise your data protection rights, please contact:

Scent & Home Creations
Margate, Kent, United Kingdom
Email: scenthomecreations@hotmail.com

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.