Terms of service

This website is operated by Scent & Home Creations. Throughout the site, the terms “we”, “us” and “our” refer to Scent & Home Creations. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and any other policies displayed on our website. ABOUT US Scent & Home Creations is an independent UK-based business located in Margate, Kent, United Kingdom. Contact email: scenthomecreations@hotmail.com PRODUCTS We make every effort to ensure that product descriptions, photographs and information displayed on our website are accurate. As many of our products are handmade, slight variations in colour, appearance, decoration or finish may occur between products and batches. Colours may also appear differently depending on your screen or device. We reserve the right to change or discontinue products, fragrances, designs or collections without notice. ORDERS When you place an order through our website, you are making an offer to purchase the products in your order. We reserve the right to refuse or cancel an order where necessary, including where there has been an error in pricing, stock availability or product information. If we cancel an order after payment has been taken, the appropriate refund will be issued. Please ensure that your delivery and contact information is correct when placing your order. PRICES AND PAYMENT All prices are displayed in Pounds Sterling (GBP). Prices, promotions and discount offers may change without notice. Payment must be successfully completed before an order can be processed. Available payment methods will be displayed during checkout. DELIVERY Orders will be dispatched using the delivery options shown on our website. Any delivery dates or times provided are estimates and delays may occasionally occur which are outside our control. Customers are responsible for providing an accurate and complete delivery address. RETURNS, REFUNDS AND CANCELLATIONS Returns, refunds and cancellations are handled in accordance with our Return and Refund Policy. Nothing in these Terms affects your statutory rights under UK consumer law. HANDMADE & HOME FRAGRANCE PRODUCTS Many Scent & Home Creations products are handmade. Small differences between batches are normal and do not necessarily indicate a fault. Customers should follow all safety instructions supplied with our wax melts, room fragrances and other home fragrance products. Products must only be used for their intended purpose. INTELLECTUAL PROPERTY All original branding, photographs, graphics, product names, written content and other material created by Scent & Home Creations remains the property of Scent & Home Creations unless otherwise stated. Content from this website must not be reproduced or used commercially without our permission. THIRD-PARTY SERVICES Our website is hosted by Shopify and may use third-party services to provide functions such as payments, delivery, customer reviews and other website features. Your use of certain services may also be subject to the relevant provider's terms and privacy policies. PRIVACY Personal information provided through our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation. WEBSITE INFORMATION We aim to keep the information on our website accurate and up to date. Occasionally, information may contain errors or omissions relating to products, prices, promotions, availability or delivery. Where an error occurs, we reserve the right to correct the information and, where necessary, amend or cancel an affected order. PROHIBITED USE You must not use our website for any unlawful or fraudulent purpose, attempt to interfere with the operation or security of the website, or misuse the website or its content. LIABILITY Nothing in these Terms excludes or limits liability where it would be unlawful to do so. We are not responsible for losses caused by circumstances outside our reasonable control. Nothing in these Terms affects your statutory consumer rights. CHANGES TO THESE TERMS We may update these Terms of Service from time to time. The latest version will be available on our website. GOVERNING LAW These Terms are governed by the laws of England and Wales. CONTACT INFORMATION Scent & Home Creations Margate, Kent United Kingdom Email: scenthomecreations@hotmail.com If you have any questions regarding these Terms of Service, please contact us using the email address above.